Privacy Policy
Our Commitment to Privacy
At Vocal Engine AI, trust is not optional — it is foundational.
We work with sensitive business operations, customer communications, and internal workflows. We understand that the information entrusted to us represents years of effort, client relationships, and brand equity.
We are committed to protecting that information with the highest degree of discretion and professional care.
Information We Collect
We collect only the information necessary to deliver and improve our services.
Information You Provide Directly
- Name and company information
- Email address and phone number
- Billing details
- Service configuration data
Business & Operational Data
When deploying AI voice agents and automation systems, we may process:
- Customer contact information
- Appointment data
- Call summaries and transcripts (if enabled)
- CRM and workflow data
We do not claim ownership over any client-provided data.
How We Use Information
We use information solely to:
- Configure and deploy AI agents
- Facilitate call handling and appointment automation
- Provide technical support
- Process billing
- Improve system performance
- Comply with legal obligations
We do not sell, rent, or share client data for advertising or third-party marketing purposes.
Data Protection & Confidentiality
Protecting client information is central to our operations. We implement:
- Role-based internal access controls
- Encrypted data transmission (SSL/TLS)
- Secure cloud infrastructure
- Restricted administrative permissions
- Confidentiality obligations for team members
Client contact lists, call data, and internal processes are never accessed outside the scope of service delivery or authorized support.
We do not use client data to solicit their customers or for competitive purposes.
Data Ownership
All client data remains the property of the client. Vocal Engine AI acts strictly as a service provider and data processor. We do not claim rights over:
- Contact databases
- Customer records
- Business communications
- Operational workflows
Third-Party Infrastructure
To deliver our services, we may rely on trusted third-party providers, including:
- Secure hosting environments
- Payment processors
- AI infrastructure providers
These vendors are selected based on security standards and reliability. We do not authorize them to use client data for independent purposes.
Data Retention
We retain information only for as long as necessary to:
- Deliver contracted services
- Fulfill legal or accounting obligations
- Resolve disputes
Clients may request deletion of their data, subject to contractual and regulatory requirements.
US Compliance Considerations
Clients are responsible for ensuring their use of AI voice systems complies with applicable U.S. laws, including but not limited to:
- TCPA (Telephone Consumer Protection Act)
- State call recording laws
- Data privacy regulations
Vocal Engine AI provides the technical infrastructure. Legal compliance regarding how the system is deployed remains the responsibility of the client.
Security Disclaimer
While we apply industry-standard security measures, no digital system can guarantee absolute security. We continuously review and improve our safeguards to reduce risk.
SMS Communications
By providing your phone number through our website forms, advertisements, or during phone conversations, you consent to receive SMS text messages from Vocal Engine AI related to your inquiry, services, or requested information.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
We do not sell, rent, or share phone numbers collected for SMS communication with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Policy Updates
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any revisions.
For questions regarding this policy, contact:
- Email: Info@vocalengineai.com
- Phone: (919) 408-4208